Terms of Service

Last updated: September 23, 2026

Welcome to PRYSM. These Terms of Service (“Terms”) govern your access to and use of the PRYSM website, online store, products, and services (collectively, the “Services”).

PRYSM is powered by Shopify, which provides the technology that enables us to operate our online store.

By accessing or using our Services, placing an order, or otherwise interacting with our website, you agree to these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use our Services.

These Terms are subject to applicable consumer protection and other mandatory laws in the jurisdiction where you reside. Nothing in these Terms is intended to limit any rights you may have under applicable law.

1. ACCESS AND ACCOUNT

You must be at least the age of majority in your jurisdiction, or have permission from a parent or legal guardian where permitted by applicable law, to use our Services.

When using our Services or placing an order, you may be required to provide information such as your name, email address, billing information, payment information, and shipping address.

You agree that all information you provide is accurate, current, and complete.

If you create an account, you are responsible for maintaining the confidentiality of your account credentials and for all activity conducted through your account.

2. OUR PRODUCTS

We make reasonable efforts to ensure that product descriptions, images, colors, specifications, and other information displayed on our website are accurate.

However, colors and product appearance may vary depending on your device, screen settings, lighting, or other factors.

Product availability, descriptions, specifications, pricing, and other information may be changed or updated at any time without notice.

We reserve the right to discontinue products or limit quantities available for purchase, subject to applicable law.

3. ORDERS AND ACCEPTANCE

When you place an order through our website, you are submitting an offer to purchase the products in your order.

Your order is subject to acceptance by PRYSM. We reserve the right to accept, refuse, or cancel an order when permitted by applicable law, including in cases involving pricing errors, product availability, suspected fraud, or other legitimate reasons.

You will receive an order confirmation after your order has been successfully submitted. An order confirmation does not necessarily mean that the order has been fully processed or shipped.

If we cancel an order after payment has been received, we will issue an appropriate refund.

Order Cancellation

You may request cancellation of an order within 24 hours of placing the order, provided the order has not already been processed or shipped.

After an order has been processed or shipped, cancellation may no longer be possible. In such cases, our Return & Refund Policy will apply.

4. PRICES AND PAYMENT

All prices displayed on our website are subject to change without notice.

The price charged for a product will generally be the price displayed at the time the order is placed, as confirmed in your order confirmation.

Unless otherwise stated, prices may not include applicable taxes, customs duties, import fees, shipping charges, or other governmental charges that may apply depending on the destination.

You agree to provide accurate and complete payment and billing information.

By submitting payment information, you represent that you are authorized to use the selected payment method.

We reserve the right to refuse or cancel transactions where permitted by applicable law.

5. SHIPPING AND DELIVERY

Orders are processed and shipped according to the shipping information displayed at checkout or in our shipping policy.

Delivery times are estimates and may vary depending on the destination, carrier, customs processing, weather, holidays, or other circumstances beyond our reasonable control.

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country. Unless expressly stated otherwise at checkout, such charges are the responsibility of the customer.

We are not responsible for delays caused by circumstances outside our reasonable control.

If an order is lost, damaged, or significantly delayed during shipping, please contact us so we can assist you in accordance with our policies and applicable law.

6. RETURNS AND REFUNDS

Returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms.

Our standard return period is 30 days from the date you receive your order, subject to the conditions described in our Return & Refund Policy.

Nothing in these Terms limits any mandatory return, refund, cancellation, warranty, or consumer rights provided by applicable law.

7. INTELLECTUAL PROPERTY

All content and materials available through the Services, including trademarks, logos, names, text, graphics, photographs, product images, videos, audio, designs, layouts, and other materials, are owned by or licensed to PRYSM and are protected by applicable intellectual property laws.

You may access and use the Services for personal, non-commercial purposes.

You may not reproduce, distribute, modify, copy, sell, publicly display, create derivative works from, or otherwise exploit our content without our prior written permission, except where permitted by applicable law.

PRYSM names, logos, designs, product names, and slogans are trademarks of PRYSM or their respective owners.

All third-party trademarks remain the property of their respective owners.

8. THIRD-PARTY SERVICES AND TOOLS

Our Services may include features, tools, payment services, applications, integrations, or services provided by third parties.

Third-party services are provided according to their own terms and policies.

PRYSM does not control and is not responsible for the operation, availability, accuracy, or policies of third-party services, except where otherwise required by applicable law.

Your use of third-party services is at your own discretion and subject to the applicable third-party terms.

9. THIRD-PARTY LINKS

Our website may contain links to websites or services operated by third parties.

These links are provided for convenience only. PRYSM does not control or guarantee the content, availability, security, or privacy practices of third-party websites.

You access third-party websites at your own risk and should review their applicable terms and privacy policies.

10. RELATIONSHIP WITH SHOPIFY

PRYSM is powered by Shopify, which provides the technology used to operate our online store.

However, purchases made through our store are transactions between you and PRYSM.

Shopify is not the seller of the products offered by PRYSM and is not responsible for the products, orders, shipping, returns, refunds, customer service, or other aspects of transactions between you and PRYSM, except as required by applicable law.

11. PRIVACY

Your use of our Services is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose, and protect personal information.

By using our Services, you acknowledge that you have reviewed our Privacy Policy.

12. CUSTOMER REVIEWS AND FEEDBACK

If you voluntarily submit reviews, comments, photographs, suggestions, or other content to PRYSM (“Feedback”), you grant PRYSM a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, publish, display, and distribute that Feedback for purposes related to operating, improving, and promoting our Services, subject to applicable law.

You represent that you have the necessary rights to submit the Feedback and that it does not violate the rights of any third party.

We reserve the right to remove content that violates these Terms or applicable law.

13. ERRORS AND INACCURACIES

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping information, or other details.

We reserve the right to correct errors and update information when necessary.

If an error materially affects an order, we may contact you to provide available options, including cancellation and refund where appropriate.

14. PROHIBITED USES

You may use our Services only for lawful purposes.

You agree not to:

• Violate any applicable law or regulation.

• Infringe intellectual property or other rights.

• Attempt to gain unauthorized access to our systems.

• Upload or transmit malicious software, viruses, or harmful code.

• Use the Services to commit fraud or engage in deceptive activities.

• Impersonate another person or entity.

• Interfere with the operation or security of our website.

• Collect personal information from other users without authorization.

• Use automated systems to access, scrape, copy, or extract website content in a manner that violates applicable laws or our policies.

• Resell or commercially exploit our Services or content without authorization.

We may restrict or terminate access to our Services where permitted by applicable law if we reasonably believe that these Terms have been violated.

15. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, our Services are provided on an “as available” basis.

We do not guarantee that the website will always be uninterrupted, secure, error-free, or available at all times.

We do not guarantee that product information, website content, or other materials will always be completely accurate or free from errors.

Nothing in these Terms excludes or limits warranties, guarantees, or consumer rights that cannot legally be excluded or limited under applicable law.

16. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, PRYSM and its affiliates, employees, contractors, service providers, and partners will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Services or products purchased through the Services.

This limitation does not apply to liability that cannot legally be excluded or limited, including liability arising from fraud, intentional misconduct, or mandatory consumer protection rights where applicable.

17. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless PRYSM and its affiliates, employees, contractors, service providers, and partners from claims, losses, liabilities, and reasonable expenses arising from your unlawful use of the Services, your violation of these Terms, or your violation of the rights of another person.

This section does not apply to the extent that such indemnification is prohibited by applicable law.

18. SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law, and the remaining provisions will remain in effect.

19. WAIVER AND ENTIRE AGREEMENT

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and other policies referenced on our website, constitute the agreement governing your use of our Services, except where additional terms apply to a specific product or service.

20. ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where permitted by applicable law.

PRYSM may transfer or assign its rights and obligations in connection with a business transaction, restructuring, merger, acquisition, or sale of assets, subject to applicable law.

21. GOVERNING LAW AND CONSUMER RIGHTS

These Terms are governed by the laws applicable to PRYSM's place of establishment, without prejudice to any mandatory consumer protection rights that apply in the country or jurisdiction where you reside.

Nothing in these Terms prevents consumers from exercising rights granted by mandatory laws in their jurisdiction.

Where applicable law provides consumers with the right to bring claims before courts or consumer authorities in their place of residence, those rights remain unaffected.

22. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our Services, business practices, or legal requirements.

The updated version will be posted on this page with a revised “Last updated” date.

Your continued use of the Services after the updated Terms become effective constitutes acceptance of the changes to the extent permitted by applicable law.

23. CONTACT INFORMATION

If you have questions about these Terms of Service, please contact us:

PRYSM

Email: support@prysmtm.store

Country: Brazil